Refund & Exchange Policy

We want you to be satisfied with your purchase. This policy explains how refunds and exchanges are handled for all products purchased from our store.

Returns Eligibility

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition and in the original packaging. Items that show signs of use, damage or missing packaging may not qualify for a refund or exchange.

Eligible Products

This policy applies to all items purchased from our store.

Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged after delivery
• Items returned after the 14-day return window
• Items not in original packaging

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery. Customer is responsible for paying return shipping and will be charged shipping for the replacement item.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved or denied. If approved, refunds will be processed to your original payment method within 5–10 business days less shipping and handling fees.

Customers are responsible for return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

Need help?

For all return and exchange requests, contact: lyla@blutigeracademy.com